Frequently asked questions
Everything you need to know about Merwad
We offer premium perfumes (sprays), traditional incense (dukhoon), oud, perfume oils and home fragrance products, crafted with the finest ingredients.
Browse the shop, add items to your bag, and proceed to checkout. Enter your delivery details and pay securely by card.
We accept Visa, Mastercard, Apple Pay and Google Pay. All payments are processed securely by MyFatoorah; we never see or store your card details.
Currently we deliver only within the United Arab Emirates. International shipping may be available in the future.
Orders are processed within 1–2 business days. Delivery within the UAE takes 1–3 business days.
You may return or exchange unused, unopened products within 3 days of receipt. For health reasons, opened perfumes or incense cannot be returned. See our Returns & Refunds page for details.
Use the Track Order page with your order number and the phone number you used at checkout.
No. Merwad Perfumes is cruelty-free; we do not test any products on animals.
Please contact us immediately at contact@merwad.ae. We cannot guarantee changes once the order has been prepared for shipping.
Email us at contact@merwad.ae, use the contact form, or message us on Instagram or TikTok (@merwad.perfume).
Questions about an order, a fragrance or a gift? We are happy to help. Contact